Privacy Policy for Rainbow Groomers

Effective Date: April 15, 2026

At Rainbow Groomers (“Rainbow Groomers,” “we,” “our,” or “us”), we value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, schedule appointments, communicate with us, or use our services.

By using our website or services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Personal Information

Full name
Phone number
Email address
Home address (if provided for mobile grooming or billing)
Pet information (name, breed, age, health notes, grooming preferences)
Appointment history
Payment or billing information (processed through secure third-party providers)

Automatically Collected Information

When you visit our website, we may collect:

IP address
Browser type
Device type
Pages visited
Time spent on pages
Referring website

This helps us improve website functionality and customer experience.

2. How We Use Your Information

We may use your information to:

Schedule and manage appointments
Provide grooming services
Send appointment reminders and updates
Respond to inquiries
Process payments
Improve our website and services
Maintain customer records
Send promotional offers (only where permitted or with your consent)

3. SMS / Text Messaging Communications

By providing your mobile phone number and opting in, you consent to receive text messages from Rainbow Groomers related to:

Appointment confirmations
Appointment reminders
Schedule changes
Service updates
Customer support communications
Occasional promotions or special offers (if separately consented)

SMS Consent

SMS consent is not shared with third parties or affiliates for marketing purposes.
Message frequency may vary based on your appointments and interactions.
Message and data rates may apply depending on your mobile carrier and plan.

Opt-Out

You may opt out of SMS messages at any time by:

Replying STOP to any text message
Contacting us directly at [Insert Business Phone Number]
Emailing us at [Insert Business Email]

After opting out, you may still receive transactional messages necessary to complete active services, where legally permitted.

Help

For help, reply HELP to any message or contact us directly.

4. How We Share Your Information

We do not sell, rent, or trade your personal information.

We may share your information only with:

Service providers who help operate our business (appointment systems, payment processors, CRM, phone/SMS platforms)
Legal or regulatory authorities when required by law
Emergency veterinary contacts if necessary to protect your pet’s health and safety

All vendors are expected to maintain reasonable privacy and security standards.

5. Cookies and Website Tracking

Our website may use cookies and similar technologies to:

Improve website functionality
Analyze traffic
Remember user preferences

You can adjust browser settings to refuse cookies, though some site features may not function properly.

6. Data Security

We use commercially reasonable safeguards to protect your personal information from unauthorized access, disclosure, or misuse.

However, no online system can be guaranteed 100% secure.

7. Data Retention

We retain personal information only as long as necessary to:

Provide services
Maintain business records
Comply with legal obligations
Resolve disputes

8. Your Privacy Rights

Depending on your state of residence, you may have rights to:

Request access to your personal information
Correct inaccurate information
Request deletion of your information
Opt out of certain communications

To make a request, contact us using the information below.

9. Children’s Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

12. Contact Us

If you have questions about this Privacy Policy or your personal information, contact:

Rainbow Groomers
14550 E. Easter Ave, Suite 700, Centennial, CO 80112
Phone: (303) 800-7765
Email: info@rainbowgroomers.com
Website: www.rainbowgroomers.com